Returns information
Little Tiger Gifts wants you to be satisfied with every single purchase. If you are not satisfied with your item we will gladly offer a refund or exchange your product where faulty.
Exchanges and Cancelling your order
Cancelling your order
Under the Consumer Contracts Regulations 2014, you have a statutory right to cancel your order and receive a full refund on all products purchased.
To cancel, please email us at hello@littletigergifts.co.uk, call 01473 212252 or write to us (see below for address details), quoting your order number. You can cancel any time from placing your order up to the end of a period of fourteen calendar days from the day you receive your item(s).
Please do not return products for a refund if you haven’t cancelled the order within 14 calendar of receiving the items as the refund will not be processed.
Please note if the procedure above is not followed items will be ineligible for a refund.
Return Postage
We do not cover the costs of return postage unless the item(s) are faulty. Items must be returned to the Return Address below within 14 days of cancellation.
If you paid for 1st class, express, courier or next day delivery when ordering, you will only be refunded the basic delivery charge.
In the event of any items being returned, should your order value then fall below our qualifying value for free delivery, we reserve the right to deduct £3.95 for shipping from your refund.
Returned item condition
We take great care in ensuring the items you purchase are packaged well to avoid any damage to the item or the box containing the item. You must take reasonable care of the item(s) and we would politely request that items are returned to us unused and in the original packaging. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary, or if the goods or packaging is damaged.
Exchanges
If you wish to exchange a non faulty item we request that you first inform us of the return, order the replacement item from the website and then return the original item back to us for a refund.
Special orders
We regret that we are unable to offer refunds on any items that we may have ordered on an individual basis for you.
Faulty items
If you are unfortunate enough to have received faulty item(s) please notify us asap by email at hello@littletigergifts, by calling 01473 212252 or by writing to us (see below for address details) and we will offer a replacement or full refund.
Return Address:
Little Tiger Gifts
35 Christchurch Street
Ipswich
Suffolk
IP4 2DF
Returns Postage
Little Tiger Gifts cannot be held responsible for any items lost or damaged in the post when returning items, so would recommend you obtain Proof of Postage or send them by registered or recorded delivery. Please include your name, address and order number when returning items.